Okwip Privacy Policy — Your Data Is Safe With Us

01 What Data We Collect

Various types of information are collected when you register and use okwip's services. A detailed breakdown is provided below:

02 Why We Collect Your Data

Okwip only collects information that is strictly necessary to provide its services. Every piece of data collected has a clear purpose:

• Account management: Confirming registration, securing login, and resolving account-related issues.
• Identity Verification (KYC): Verifying age and identity to meet legal requirements — which also helps protect you.
• Payment Processing: To facilitate smooth deposit and withdrawal processing and to maintain transaction records.
• Fraud Prevention: Detecting suspicious activity and keeping your account and funds secure.
• Service Improvement: Understanding which features are most used and where issues arise — so we can improve the service.
• Customer Support: Understanding your issue and resolving it quickly.

Okwip never shares your information with third parties for marketing or advertising purposes.

03 Who We Share Your Data With

Okwip may share data only in limited circumstances and for specific purposes:

• Payment processor: Only the information required to complete a transaction is shared with bKash, Nagad, or other payment gateways.
• Game provider: Only the minimum information required is shared with third-party game providers when you play their games.
• Law Enforcement: We are legally required to disclose information in response to a court order or a lawful request from authorities.
• Audit body: Data must be provided to regulatory auditors in order to maintain our international gaming license.

04 Cookies & Tracking Technologies

Okwip's website and app use cookies and similar technologies. These fall into three main categories:

• Essential Cookies: Remembering your login state and saving language preferences — the site cannot function without these.
• Performance cookies: Used to understand which parts of the site are most visited, in order to improve the service.
• Preference Cookies: Remembers your preferred games or betting categories so you don't have to search every time.

You can disable cookies in your browser settings, though some features may not function properly as a result.

05 How Long Your Data Is Stored

Okwip does not retain data beyond what is necessary. Retention periods are outlined below:

• Data for active accounts is retained for as long as the account remains open.
• After account closure, financial transaction records are retained for up to 5 years as required by law.
• Gaming logs and betting history are retained for up to 2 years after account closure, then permanently deleted.
• Personal identification data will be deleted within 30 days of your request, unless retention is required by law.

To request deletion of your data support@okwip.imby sending us an email.

06 Your Data Rights

Every okwip member has a number of rights regarding their personal data:

07 Protection of Minors' Data

Okwip strictly does not collect or process data from anyone under 18. Age is verified at the point of registration.

If a minor somehow registers an account and okwip becomes aware of this, the account and all associated data will be deleted immediately. Parents or guardians with concerns may contact us at support@okwip.im.

08 Security Management

Okwip uses multiple layers of security to protect your data:

• Passwords are never stored in plain text — only encrypted hashes are kept.
• Unusual logins and suspicious activity are detected automatically.
• Regular third-party security audits (penetration testing) are conducted.
• okwip staff cannot access member information outside the scope of their own responsibilities.

That said, no one can guarantee 100% security on the internet. Please do your part — use a strong password.

09 Policy Changes & Updates

Okwip reviews this Privacy Policy annually. In the event of significant changes:

• A notification will be sent to your registered email address.
• The last updated date at the top of this page will reflect any changes.
• For major changes, an in-app pop-up notice will be displayed.

Continued use of okwip after any changes takes effect will be considered acceptance of the updated policy.

10 Contact & Complaints

For any questions, complaints, or data deletion requests regarding this Privacy Policy, please contact us through the following:

• Email: support@okwip.im (Subject: Privacy Request)
• Live Chat: Chat button at the bottom-right corner of the okwip website
• Response Time: Responses are typically provided within 48 hours